We welcome diverse & international profiles with varied experience to join our teams.
As this specific position requires that the future collaborator speaks fluent English, the job description is therefore written in English.
THE TEAM
Within the E-Business & Client Department, the E-Commerce Growth Coordinator will be responsible for defining the E-commerce on-site reporting plan and share insights to internal business partners, ensuring efficient product catalogue time to market and sustaining international turnover thru sourcing new short-term revenue channels and identifying top of the market providers. He/She will build competitive and gap-analysis and define online action plans that they will project manage across the ecosystem of internal stakeholders and external providers. He/She will work closely with the E-business teams, Product Innovation, Sustainability, Logistics, 3P provider teams. Lastly, the role will support the E-Business team in the definition of the online DTC shift roadmap.
MAIN RESPONSIBILITIES
E-commerce On-site metrics reporting, benchmarking & insights (35%)
Monitor and report the E-commerce on-site/mobile funnel KPIs suite on a daily basis
Collaborate with Product Innovation Team to define monthly and yearly KPIs targets
Liaise with regions to collect comp intelligence, create industry benchmarks & project, manage the F&A intelligence report on a quarterly basis. Update Chloé competitive database on a monthly basis.
During monthly E-business & operations reviews present key E-com On-site results, insights & projects progress to regions COMEX
Collect and send reports on omnichannel sales to the regions on a monthly basis
Ensure reliability of figures liaising with data providers
Growth project management (35%)
Manage friends & family sales from forecast, design to execution
Identify incremental revenue opportunities for the direct E-commerce channel P&L Screen and source new business providers and catalogue them into a database In partnership with the E-business & dev analyst, build Business cases and define project use case including scope, sales opportunity, temporality, ROI… Collaborate within Chloé with Digital department & other teams to evaluate project feasibility/efficiency and pitch project to internal stakeholders Conduct RFPs and negotiate rates with providers Define project RACI & collaboration plan and be accountable for project’s delivery within time & budget Lead and/or collaborate on execution depending on what’s required, track performance & ROI and provide recommendations on next steps (go/no go/ scale etc…)
Register & manage providers billing
Digital operations (30%)
In partnership with the E-business analyst, forecast transactions & returns per country on a monthly basis across e-business ecosystem (OFS & marketplace)
Set yearly Operational KPIs & SLAs targets for eco-system of providers
Monitor & report Operational KPIs & SLAs on a Bi-weekly basis (product publication, cancellation rate…) and Compensation scheme
Forecast & update operational costs across E-business ecosystem and manage invoicing
Track/report on post-purchase NPS per market on a monthly basis
Conduct gap-analysis vs industry standards to improve performance and lead streams to seek resolution in collaboration with internal & external partners ( Logistics team)
Packaging & stationary: Collaborate on strategy definition, execution & guidelines (benchmarks/providers/costs & sustainability impacts/image…) Create forecasting methodology, consolidate WW consumption & track production
KPI
Key Performance Indicators are standardized and relevant quantitative or qualitative indicators that reflect on-the-job performance. They can be used as part of day-to-day monitoring and can evolve regarding specific needs. Part or all of them can be specifically mentioned in the annual objectives.
Weekly dashboard of site traffic and other KPI’s to define clear action plans
Weekly operational SLAs of 3P partner
ROI analysis of friends and family staff sales
Use case definition of partnership with second life online platform (topline & bottom line)
Proactive benchmark of competitors best practices & digital digest report
JOB PROFILE
Education: Master degree in International Business, Finance, Business Administration or Digital Marketing Management.
Required experience: 5 years minimum in a similar role ideally or as digital project manager in a fast paced and DTC native environment.
Know-how and technical skills: Advanced Excel, PowerPoint, Google Analytics.
Languages: Fluent English and French are a must. Other languages are appreciated.
Behavioural competencies: Strongly analytical. Detail and process oriented. Problem solver. Strong interest in the digital environment. Able to work independently and within a team. Capable of conducting transversal management across various teams and expertise.
ATTITUDES RECHERCHEES
Entrepreneuriat : Vous prenez des initiatives et agissez comme s’il s’agissait de votre propre business. Vous êtes responsable de vos décisions, vous agissez avec passion et détermination, afin de saisir les opportunités et donner vie aux idées.
Esprit d’équipe : Vous fédérez et rassemblez autour de projets tout en encourageant la collaboration pour atteindre des résultats encore meilleurs. Vous êtes engagés pour la diversité des personnes et des idées.
Excellence : Vous poursuivez vos idées jusqu’à leur mise en oeuvre, et vous surpassez afin de fournir des résultats qui vont au-delà de l’excellence à laquelle s’attendent les d’une maison de luxe.
Créativité : En combinant imagination, curiosité et enthousiasme, votre créativité apporte de nouvelles perspectives, des idées originales et des solutions nouvelles afin de répondre aux défis d’aujourd’hui et de demain.
Impact positif : Vous êtes de votre impact sur la société et sur la planète, et agissez pour l’améliorer.
ENGAGEMENTS & PROCESS
